Report an Issue

Help us improve Hops by reporting bugs, security concerns, inappropriate content, or other issues. Your reports help us maintain a safe and enjoyable platform for everyone.

What Can You Report?

Choose the category that best describes the issue you're experiencing

Technical Issues

Report bugs, glitches, or technical problems with the platform

Examples:

Pages not loading correctly
Features not working as expected
Error messages or crashes
Performance issues

Security Concerns

Report potential security vulnerabilities or suspicious activity

Examples:

Suspected account compromises
Unauthorized access attempts
Data security concerns
Suspicious user behavior

User Misconduct

Report inappropriate behavior or policy violations

Examples:

Inappropriate reviews or comments
Spam or fake content
Harassment or abuse
Violation of community guidelines

Content Issues

Report incorrect, outdated, or inappropriate content

Examples:

Incorrect beer or brewery information
Outdated business details
Inappropriate images or descriptions
Copyright violations

Image Problems

Report issues with photos and visual content

Examples:

Images not displaying properly
Inappropriate or offensive images
Copyright infringement
Poor quality or misleading photos

Other Issues

Report any other problems not covered by the above categories

Examples:

General feedback or suggestions
Business verification issues
Partnership or collaboration requests
Legal or compliance concerns

Submit Your Report

Fill out the form below with as much detail as possible to help us understand and resolve the issue quickly.

Reporting Guidelines

Follow these tips to help us resolve your report more effectively

Be Specific

Provide detailed information about the issue, including steps to reproduce the problem if applicable.

Include Screenshots

When possible, attach screenshots or videos that demonstrate the issue you're experiencing.

Note Timing

Mention when the issue occurred and if it's ongoing or was a one-time occurrence.

Provide URLs

Include relevant URLs or page links where the issue occurred to help us investigate faster.

Response Expectations

Here's what you can expect after submitting your report

Critical Security Issues

Within 2-4 hours

High-priority security concerns receive immediate attention

Technical Bugs

Within 24-48 hours

Bug reports are reviewed and prioritized for fixes

Content & User Issues

Within 1-3 business days

Content and user-related reports are reviewed thoroughly

General Reports

Within 3-5 business days

General feedback and suggestions are reviewed and considered

Need Immediate Help?

For urgent issues or general support, these resources might help you faster

Help Center

Browse our comprehensive help documentation

Visit Help Center

Contact Support

Get direct help from our support team

Visit Contact Support

FAQ

Find answers to common questions

Visit FAQ

Your Privacy Matters

All reports are treated confidentially and reviewed by our support team. We may contact you for additional information if needed. For security-related issues, please avoid sharing sensitive information in the report form.